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■ Name of distributor
LA-1 Co., Ltd.
■ Sales Manager
Kirara Obara
■ Telephone number
0120-438-649
■ Location
〒104-0061
Ichigo Ginza 612 Building, 6th floor, Room C, 6-12-15 Ginza, Chuo-ku, Tokyo
■ Email address
info@la-1.tokyo
■ Sales price
Listed on each product page
■ Sales volume
Listed on each product page
■ Reception hours
Weekdays 10:00~16:00
*Phone calls may be busy between 12:00 and 13:00.
■ Delivery company
Sagawa Express
■ Shipping Fee
Regular single purchase: 726 yen (tax included)
Subscription / Continuous Support Campaign: Free
■ Delivery time
We will ship your order within 3-4 business days. After shipping, it usually takes 2-6 days for your order to arrive.
*From the second order onwards, regular products will be shipped according to the scheduled delivery date.
*For Okinawa and remote islands, it may take up to a week for delivery. Please set the expected delivery date with plenty of time.
*Please note that there may be delays due to weather, traffic conditions, inventory status, etc.
*Please note that if you change the delivery address (forward the package) after it has been shipped, the shipping fee will be charged to you (at your expense).
■ Payment fee
Credit card: Free
■ Payment method and timing
● Credit card payment
We accept VISA, MASTER, AMEX, JCB and DINERS.
* Closing dates and deduction dates vary by card company. For details, please contact your card company.
■ About subscriptions
Please refer to the cancellation policy .
■ Conditions for returns
Please see below and our Terms of Use .
●For new orders (single item purchases/first-time subscription orders)
We do not accept returns or exchanges due to customer convenience, or cancellations after an order has been completed, so please be sure to check the product name and quantity before placing your order.
● Subscription
In principle, cancellations after an order has been confirmed will not be accepted for the second or subsequent purchases. If you wish to cancel a regular purchase (subscription), please check the next scheduled payment date on My Page and complete the cancellation or suspension (skip) procedure on My Page by the day before the next scheduled payment date. Please note that we do not send emails informing you of the next scheduled payment date, so please check on My Page yourself. In the unlikely event that you refuse to receive the product without contacting us, we will not be able to cancel or refund your money. If you refuse to receive the product, we will assume that you have waived your rights to the product unless you notify us within 14 days of its return.
●About handling of defective products If the delivered product is insufficient in quantity or has a quality defect, we will accept a return or exchange. Please notify us by contacting us within 7 days of receiving the product and send the product back to us cash on delivery. Please note that we will not be able to accept requests for returns or exchanges after that date.
■ Conditions for cancellation
Please refer to the cancellation policy page.
■ Notes
Please note that the color and design of the product on the website may differ slightly from the actual product depending on the production time.
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